Thank you for shopping at Segray Fashion Place. We want you to love your new garment. Because we offer both standard ready-to-wear clothing and custom-made outfits on our WooCommerce store, our return rules vary by product type. Please read our guidelines below before making a purchase.
1. Ready-to-Wear Clothing
Standard items that are pre-made and sold in fixed sizes (e.g., S, M, L, XL) are eligible for return or exchange under the following conditions:
- Timeframe: You must request a return or exchange within 7 days of receiving your package.
- Condition: Items must be unworn, unwashed, unaltered, and stain-free, with all original tags attached.
- Exclusions: For hygiene reasons, undergarments, face masks, and cleared clearance/sale items cannot be returned.
2. Custom-Tailored and Made-to-Order Dresses
Dresses made to your unique body measurements or customized to a specific color/fabric request are handled differently:
- No Refunds: We do not offer refunds or returns on custom-tailored dresses once fabric cutting has started or after delivery.
- Free Adjustments: If a custom dress ordered online does not fit perfectly, we offer free size adjustments at our studio within 14 days of delivery.
- Shipping for Adjustments: If you cannot visit our physical studio, you will be responsible for the shipping costs to send the item back to us and have it redelivered.
3. Damaged or Defective Items
We thoroughly check every item before shipping, but if you receive a damaged garment, we will fix it immediately:
- You must report any defects or wrong items within 48 hours of delivery.
- Please provide clear photos of the defect via WhatsApp (07032195792) or Instagram DM (@segrayfashionplace).
- We will cover all courier costs to replace or repair an item that arrived damaged.
4. How to Initiate a Return
- Contact us via phone/WhatsApp at 07032195792 or send a message to @segrayfashionplace.
- State your order number, name, and the reason for the return.
- Once approved, you can drop off the package at Suites B4, Jedidiah Plaza, Centenary Lagos state, or ship it back via our designated courier service.
5. Refund Processing Time
- Once we receive and inspect your returned ready-to-wear item, we will notify you of the approval or rejection of your refund.
- Approved refunds are processed via bank transfer within 3 to 5 business days.
- Shipping fees paid at checkout are non-refundable, and customers cover return shipping costs unless the item was defective.
